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Order Fulfillment & Customer Service Specialist - Part Time

 

Rug & Weave is a home furnishings and decor lifestyle brand that prides itself on delivering unique, vintage and handmade items both online and in store. Kickstarted by a husband and wife and now with the support of a small but strong team, Rug & Weave continues to garner a strong following both locally and online.

 

We are currently seeking a part-time employee to join our team and work out of our historical retail location in Guelph, Ontario. As an Order Fulfillment & Customer Service Specialist, you will be joining a fun team of hard working & passionate individuals. This role will be responsible for ensuring that all online orders are fulfilled within a timely manner & that our customers have a positive experience when visiting our shop. Assisting with other duties throughout the warehouse and office will also be an important component in this role.

 

Job Description & What We’re Looking For!

 

 

  •  Manage order fulfillment (picking, packaging of product & coordinating postal pickups), receiving of new product, stockroom organization & online order pickups.
  • Responsible for providing updated inventory reports & proactively communicate with team on missed product opportunities.
  • Create relationships with customers through email correspondence & in store customer service.
  • A friendly, approachable & strong communicator with the ability to self direct and motivate.
  • Ability to work in a fast paced environment, prioritize tasks and dynamically move from one task to the next.
  • Strong interest in interior design & decor.
  • 12 hours a week, minimum.
  • Saturday availability - no exceptions
  • Minimum 2 years of customer service experience required
  • Shipping & fulfillment experience an asset
  • Ability to move/lift 50 lbs as rugs, shipments and furniture can be heavy.

 

Please email your resume, cover letter to careers@rugandweave.com with subject line: "ORDER FULFILLMENT & CUSTOMER SERVICE SPECIALIST APPLICATION"

 

Thanks!

Svein & Sarah

 

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