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Returns

RETURNS

It's no biggie, we understand how important it is to find the right fit! Here's the lowdown on returning your items to us, we promise it's short & sweet:

If for any reason you're not satisfied with your purchase, please contact us within 30 days of receiving your product(s) to obtain return information. We offer Store Credit on all products excluding furniture, lighting, holiday & sale products.

Returns for store credit are offered to customers within Canada & US.

 

A store credit will be issued to you in the form of a gift card once we receive your returned product(s). The store credit will be sent directly to your email. Your store credit never expires, and can be used on any future purchase(s).

The following products are not eligible for store credit and are Final Sale

All Furniture / All Lighting / All Holiday / Sale Section

We will happily accept returns of unused items in the same condition in which they were shipped. The customer is responsible for the costs associated with returning the item(s).  We are not able to provide return labels unless the item is damaged or defective.

Please email help@rugandweave.com for return instructions prior to shipping your product(s) back. 

 

 

PRODUCT DISCREPANCIES / DEFECTIVE PRODUCTS / DAMAGED PRODUCTS

If your product arrives damaged or defective please contact us within 24 hours of receiving your product.  Please include photos of the damage or defect.  We will send you a return label to have the product sent back to us. We can issue a full refund for the product or we can send out a replacement to you.

We cannot provide return labels or full refunds for products that appear different in person compared to our website photos.  All of our products are shot by our photographer in natural light and we do our very best to represent colours accurately.  Under different light conditions, products can look slightly different. There can also be slight colour variations between the same products that are inherent in the manufacturing of small batch & handmade items.

If you do not wish to keep the product due to a variation, you can return the product to us, and we will issue a store credit once we receive it. 

ORDER CANCELLATIONS

Orders can be cancelled within 24 hours of the order being placed.  A refund will be provided back to the original payment method with no questions asked.

WHO DO I CONTACT?

Kindly send all shipping and return inquiries to help@rugandweave.com. We look forward to hearing from you!

You can reach us directly at our headquarters in Guelph at 226-962-9044. Please press 2 to reach customer service.

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