Shipping & Returns
Your happiness means the world! Here at Rug & Weave,
we place customer experience and satisfaction at the top of our list.
Looking to get in touch about your order? Here's what you need to know:
- After placing an order, you will receive a shipping notification via email with your order number, as well as important shipping details. Make sure to check your junk folder—although we don't think it's trash, sometimes it ends up there! Use your order number for reference when contacting us.
- We aim to answer every email within 2 business days and respond to customer inquiries on Facebook and Instagram DM promptly. Social media inquiries are answered consistently Monday through Friday from 9-5, but yes, we're totally guilty of being on the business account outside of these hours, so you can catch us then too!
- Kindly review our below shipping and return policy, and let us know if you have any questions!
Just clicked checkout, and anxious for your new goods? We don't blame you! Here's what you can expect in regards to our shipping policies:
***Please note, due to COVID-19, all postage chains are being impacted—which includes Canada Post, UPS, and USPS. You may experience delays on your items outside of our standard shipping times. The priority of postage workers and delivery drivers is safety above all else, and we stand behind this too! You'll always be able to track your parcel with your tracking number. We will do our best to update our shipping times as necessary, and continue to monitor the situation.***
- All shipments are sent via UPS or Canada Post expedited parcel with tracking provided. A tracking number is sent in your shipping email.
- You can expect to receive your order within 3-7 business days from the date your order is placed. Due to COVID-19, a few of our systems are a little...backed up... so please carefully read each item's shipping information in your cart for updates.
- If you've ordered a rug from our Patterned Rugs Collection, Neutral Rugs Collection or Outdoor Rugs Collection, you can expect to receive your rug in 2-3 weeks.
- Shipping is FREE on orders over $150 CAD to Canada & USA.We offer $10 flat rate shipping for all orders under $150 CAD within Canada, and $15 flat rate for orders going to the US.
- Please reach out to us for a quote on international shipping. Kindly send us a screenshot of your cart, and we will provide the best shipping price possible.
It's no biggie, we understand how important it is to find the right fit! Here's the lowdown on returning your items to us, we promise it's short & sweet:
- If for any reason you're not satisfied with your purchase, please contact us within 14 days of receiving your product(s) to obtain return information.
- A store credit will be issued to you in the form of a gift card once we receive your returned product(s). Your store credit never expires, and can be used on any future purchase(s).
- We will happily accept returns of unused items in the same condition in which they were shipped.
- The shipper is responsible for the costs associated with returning the item(s).
- Please email email@example.com for return shipping address prior to shipping your product(s) back.
- All clearance & sale items are final sale.
All international sales are final sale.
::Shipping on Gus Modern::
Browsing our Furniture selection? We spend a lot of time here too, just dreaming about that new wooden credenza for the bedroom.
All of our Gus* Modern furniture is shipped directly from Toronto, and will arrive to all Canadian locations within 4-8 business days. Please note that all of our furniture shipments are white glove delivery. White glove delivery includes unpacking, assembly, and garbage removal by the delivery company. Please contact us for details.
We have select Gus* modern styles in our retail store that are available for purchase.
*Unfortunately, Gus Modern Furniture is not available outside of Canada at this time*
::Who do I Contact?::
Kindly send all shipping and return inquiries to firstname.lastname@example.org. We look forward to hearing from you!