After placing an order, you will receive an order confirmation to your email with your order number. Most products ship from our headquarters in Guelph, Canada via UPS or Canada Post Expedited Parcel. For these orders, a tracking # will be sent to you via email once the order ships.
Most orders will be received in 4-7 business days from the date your order is placed. Shipping delays may be experienced due to COVID-19.
Shipping is FREEon orders over $150 CAD to Canada & USA. We offer $10 flat rate shipping for all orders under $150 CAD within Canada, and $15 flat rate for orders going to the US.
Please allow 3-4 weeks for delivery of in stock rugs. Delays may be experienced due to COVID-19.All Loloi rugs ships from Loloi via FedEx. Vintage rugs ship from our warehouse in Guelph, Canada.
Loloi Rugs - We've indicated ship dates for back ordered rugs. If your rug has a ship date indicated, you can expect to receive your rug 3-4 weeks from the indicated date. If there is no date indicated, your rug is ready to ship!
You will receive a tracking # when your rug is ready to ship out! Please follow the tracking as you will need to sign for the rug when received from FedEx. If you are not home to sign, a door tag will be left, and the rug will be held at a FedEx depot.
No duties will be charges to Canadian or US customers. If there are additional items in your order, they will ship separately.
Please allow 3-5 weeks for delivery of in stock furniture as our furniture ships directly from the manufacturer. Delays may be experienced due to COVID-19. No duties will be charged to Canadian or US customers on furniture orders. All furniture deliveries are curb side deliveries -White glove delivery is available upon request.
All Furniture orders are final sale.
Please reach out to us for a quote on international shipping. Kindly send us a screenshot of your cart, and we will provide the best shipping price possible.
All international sales are final sale.
It's no biggie, we understand how important it is to find the right fit! Here's the lowdown on returning your items to us, we promise it's short & sweet:
If for any reason you're not satisfied with your purchase, please contact us within 30 days of receiving your product(s) to obtain return information. We offer store credit on all products online & in store, excluding clearance. All products in the clearance sections are final sale.
Rug samples do not have a deadline for return - they can be returned for store credit at any time. This credit can also be applied to a rug purchase or toward any other purchase.
A store credit will be issued to you in the form of a gift card once we receive your returned product(s). Your store credit never expires, and can be used on any future purchase(s).
We will happily accept returns of unused items in the same condition in which they were shipped. The customer is responsible for the costs associated with returning the item(s). We are not able to provide return labels unless the item is damaged or defective.
Please email firstname.lastname@example.org for return shipping address prior to shipping your product(s) back.
All clearance items are final sale.
All furniture is final sale.
Orders can be cancelled within 24 hours of the order being placed. A refund will be provided back to the original payment method.
WHO DO I CONTACT?
Kindly send all shipping and return inquiries to email@example.com. We look forward to hearing from you!
You can reach us directly at our headquarters in Guelph at 519-265-0371.
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