Shipping is FREE on orders over $150 CAD to Canada & USA.
All small items are shipped directly from our warehouse in Guelph, ON. You can expect to receive these items in 5-7 business days from the day your order was placed. A UPS tracking # will be sent to your email once your order has shipped!
Rugs, furniture & lighting are all shipped directly from their specific manufacturer. If your item is in stock you can typically expect to receive it in 3-4 weeks from the order date. If the item that you ordered is out of stock, we will contact you within 48 hours to provide an estimated ship date. To check if your item is in stock, please call us at 226-962-9044 prior to purchasing.
Please allow 3-4 weeks for delivery of in stock Loloi rugs as your rug ships directly from Loloi. Once your rug enters into Canada, you will receive a FedEx tracking #. No duties will be charged to Canadian or US customers. If there are additional items in your order, they will ship separately.
Note that we have some rugs currently available for local curbside pickup from our Guelph location. This inventory can be found here. Please choose local pickup at checkout! We will notify you once your order is ready for pickup. This is typically within 48 hours.
Please allow 3-4 weeks for delivery of in stock furniture as our furniture ships directly from the manufacturer. Once your item has shipped, you will be notified and given an approximately delivery date. No duties will be charged to Canadian or US customers on furniture orders. All furniture deliveries are curb side deliveries. White glove delivery is available upon request at an additional charge. All Furniture is final sale.
Please allow 3-4 weeks for delivery of in stock lighting as our lighting ships directly from the manufacturer. Once your item has shipped, you will be provided with a tracking #. All Lighting is final sale
POSSIBLE SHIPPING DELAYS:
Some of our suppliers are experiencing lower than normal stock levels & shipping delays. We will notify you of any expected delays within 48 hours of your purchase, and will do our best to update you throughout the fulfillment process. If you decide you don't want to wait for the out of stock item, you have the right to request a full refund. Alternatively, we can suggest a similar item for replacement or provide a store credit.
LOCAL GUELPH PICKUP
Note that our retail store is currently closed, but we are offering local curbside pickup between the hours of 9am - 5pm Monday - Friday and 12pm - 4pm on Saturdays. We will notify you once your order is ready for pickup. This is typically within 48 hours. When you arrive for local pickup, simply enter the parking lot to the left of our store, and call 226-962-9044. We will bring your order out to your vehicle!
We have international shipping rates set up for all countries. The shipping rate for your order is calculated at the last step of checkout. Note that we are not able to ship large furniture items internationally
All international sales are final sale.
It's no biggie, we understand how important it is to find the right fit! Here's the lowdown on returning your items to us, we promise it's short & sweet:
If for any reason you're not satisfied with your purchase, please contact us within 30 days of receiving your product(s) to obtain return information. We offer store credit on all products excluding furniture, lighting & sale products. All products in the clearance sections are final sale.
A store credit will be issued to you in the form of a gift card once we receive your returned product(s). Your store credit never expires, and can be used on any future purchase(s).
We will happily accept returns of unused items in the same condition in which they were shipped. The customer is responsible for the costs associated with returning the item(s). We are not able to provide return labels unless the item is damaged or defective.
Rug samples do not have a deadline for return - they can be returned for store credit at any time. This credit can also be applied to a rug purchase or toward any other purchase.
Please email firstname.lastname@example.org for return shipping address prior to shipping your product(s) back.
All clearance items are final sale.
All furniture is final sale.
Orders can be cancelled within 24 hours of the order being placed. A refund will be provided back to the original payment method with no questions asked.
WHO DO I CONTACT?
Kindly send all shipping and return inquiries to email@example.com. We look forward to hearing from you!
You can reach us directly at our headquarters in Guelph at 519-265-0371.
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