Looking to get information about your order? Please read below for all the need-to-know info!
After placing an order, you will receive an order confirmation to your email with your order number.Most products ship from our headquarters in Guelph, Canada via UPS or Canada Post Expedited Parcel. For these orders, a tracking # will be sent to you via email once the order ships.
Most orders will be received in 4-7 business days from the date your order is placed. Delays may be experienced due to COVID-19.
Shipping is FREE on orders over $150 CAD to Canada & USA. We offer $10 flat rate shipping for all orders under $150 CAD within Canada, and $15 flat rate for orders going to the US.
If you've ordered a rug from our Patterned Rugs, Neutral Rugs, Modern Rugs or Outdoor Rugs Collection, you can expect to receive your rug in 3 weeks to Canadian addresses and 7 business days to US addresses. Your rug will be shipping directly from the manufacturer - we cannot provide tracking at this time. If there are additional items in your order, they will ship separately.
Browsing our Furniture selection? We spend a lot of time here too, just dreaming about that new wooden credenza for the bedroom.
All of our furniture ships directly from the manufacturer and will arrive to most Canadian and US locations within 5-10 business days forin stock items. Back ordered items will have a ship date indicated.
White glove delivery is available upon request. White glove delivery includes unpacking, assembly, and garbage removal by the delivery company. Please contact us for details.
We have select Gus* modern styles in our retail store that are available for purchase.
Please reach out to us for a quote on international shipping. Kindly send us a screenshot of your cart, and we will provide the best shipping price possible.
All international sales are final sale.
RETURNS & STORE CREDIT
It's no biggie, we understand how important it is to find the right fit! Here's the lowdown on returning your items to us, we promise it's short & sweet:
If for any reason you're not satisfied with your purchase, please contact us within 14 days of receiving your product(s) to obtain return information. We offer store credit on all products online & in store, excluding clearance. All products in the clearance sections are final sale.
Rug samples do not have a deadline for return - they can be returned for store credit at any time. This credit can also be applied to a rug purchase.
A store credit will be issued to you in the form of a gift card once we receive your returned product(s). Your store credit never expires, and can be used on any future purchase(s).
We will happily accept returns of unused items in the same condition in which they were shipped. The shipper is responsible for the costs associated with returning the item(s).
Please email firstname.lastname@example.org for return shipping address prior to shipping your product(s) back.
All clearance items are final sale.
WHO DO I CONTACT?
Kindly send all shipping and return inquiries to email@example.com. We look forward to hearing from you!
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